Shipping policy

We ship Australia-wide and internationally. All orders are fulfilled via our dropshipping partners.

🎉 We offer free shipping on all orders, worldwide. No minimum spend required.

Orders are processed within 1–2 business days. Once dispatched, a tracking number will be emailed to you. Estimated delivery times:

We are not responsible for delays caused by customs, weather, or carrier disruptions. If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate.

Digital Products
Digital items are delivered via email or download link within minutes of purchase. No shipping applies.

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Returns & Refunds

We accept return requests within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition.

To request a return:
Email neurotoysai.info@gmail.com with your order number and reason for return. We'll respond within 1–2 business days.

Refunds
Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items
Contact us within 48 hours of delivery with a photo. We'll send a replacement or full refund at no cost.

Non-Returnable Items

• Digital products once accessed
• Items not in original condition
• Items returned after 14 days

Exchanges
We don't offer direct exchanges. Return your item and place a new order.

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Contact
neurotoysai.info@gmail.com